Serta Mattress - Serta Perfect Sleeper

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Home » Consumer Reviews » CONSUMER » Serta Perfect Sleeper - Awful!!

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Serta Perfect Sleeper - Awful!!

Apr 15, 2008

Serta Mattress complaint

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Purchased a Serta perfect sleeper in April of '06 that had been misdelivered. Because of the misdelivery, I purchased the mattress "as is" with no warranty from a Hom Furniture store in Bloomington, MN. I thought that I would be fine with a reputable company like Serta. I was completely wrong. The mattress began to sag on both my side and my wife's in just a couple of months. 2 years later we can barely sleep on it due to the back pain that it causes for both of us. The excessive sagging is totally unacceptable in my opinion. We are stuck however because we purchased the mattress with no warranty. Currently we are shopping for a new mattress, but it will not be a Serta, and it will not be from the Hom Furniture store in Bloomington, MN.

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Comments (1)

1. Written by Pillowtop dips and warranty li, on 14-05-2008 15:55

Within 3 months of sleeping my 122lb body on my memory foam, $1069 serta mattress....the mattress developed a dip in the middle. It is completely impossible to sleep on this bed because you are literally on a hill dipping into the middle. And TWO people on this lovely queen sized bed is impossible without putting a pillow in between since you both end up rolled into the middle of the bed. This bed is terrible!

And when I called the company about my warranty, I learned that they have a seperate charge that is not mentioned on their warranty..a $35 inspection fee...!!!which will be forefeited if your bed is not found to be defective. And if it is defective... the $35 fee gets applied toward the delivery fee. What is that nonsense? I contacted Consumer Affairs regarding this....but they are not very good with their customer service either as I have not heard back in months and keep getting a reply that there is a backup and I will be notified when they get to it.

What am I supposed to do with this?

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